Senior IT Support Specialist

Irvine –

Introduction

Envoy is an end-to-end digital consultancy that helps organizations accelerate growth through connected customer experiences. Trusted by iconic brands and tomorrow's category leaders, Envoy's multidisciplinary team of strategists, designers, and technologists deliver client impact through brand building, ecommerce, digital products, built environments, marketing and communications. Headquartered in Irvine, California with offices in San Diego and Chicago, Envoy transforms experiences for clients such as T-Mobile, VIZIO, Arlo, Nike and Diageo.

Opportunity

We’re looking for a proactive and solutions-oriented Senior IT Support Specialist to join our dynamic team at a mid-sized, fast-paced creative agency. In this role, you’ll be the go-to person for all things IT—supporting day-to-day operations, troubleshooting technical issues, and keeping our systems secure and running smoothly. You’ll work closely with staff across departments and play a key part in maintaining an efficient and tech-enabled workplace.

This role requires working fully on-site out of our Irvine office and occasionally traveling to our Chicago and San Diego offices.

What You Will Do

Serve as the first point of contact for IT-related questions and issues
Diagnose and resolve hardware, software, and connectivity problems
Set up and maintain workstations, laptops, and mobile devices (primarily macOS)
Log and track support requests in the ticketing system with timely updates
Monitor and maintain computer systems, networks, and device security
Install, update, and manage software using device management platforms
Assist with network maintenance, troubleshooting, and access management
Maintain an accurate inventory of hardware, software, and licenses
Track IT expenses and assist with basic budgeting
Coordinate with vendors for repairs, renewals, and escalations
Document IT procedures and maintain user-friendly knowledge base resources
Provide onboarding and offboarding support, including account setup
Deliver basic training and support for tools like Google Workspace, Slack, and Zoom
Create and maintain clear how-to guides and technical documentation
Communicate technical information clearly to non-technical staff

Qualities and Qualifications

Associate’s degree in IT, Computer Science, or equivalent experience
4+ years of experience in IT support or help desk roles
Strong working knowledge of Mac OS, Google Workspace, and common office software
Excellent customer service and communication skills
Ability to prioritize and manage multiple requests
Familiarity with basic networking concepts (e.g., routers, firewalls, Wi-Fi troubleshooting)
Familiarity with standardizing software updates using a device management platform
Experience with Access Management

Bonus Qualifications

Experience supporting hybrid or remote work environments
Experience in creative or agency environments is a plus
Knowledge of basic cybersecurity practices

What We Offer

The salary range for this position is between $80,000 to $93,000, plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Envoy offers 100% employer-paid health and dental, vision, 401(k) matching, paid vacation, sick leave, and holidays.

Envoy is committed to equity.

We are committed to providing an inclusive and welcoming environment for all members of our community. Envoy does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.